By using this website and/or booking a session or service you accept the following terms.
My Services: I provide Mastery services to help you take control of your next career step through personalised coaching support and guidance. I will help you to explore the possibilities available to you and provide you with guidance and tactics on how to present yourself in person and in writing. And I help you develop, practice and refine employability skills and strategies that will increase your chances of a success through the job application and selection process.
I provide a ‘working with you’ support service based on my skills, expertise and experience. This means that you control the writing and revising of your documents, including CVs, cover letters, applications and interview preparations.
Because Mastery is a bespoke service, the exact content of a session or package of support will be unique to you and will be based on the briefing information that you provide me. Details of what is included with a session can be found at https://www.excellaspro.co.uk/services/.
Sessions will most likely be by phone. We will confirm the session format when you book. I will call you on the contact number you provide or set up a Zoom/Skype call. Support will also be provided by email or online.
Working together: To help and support you, I will need the information about you, the job opportunity and the application process to be as correct and complete as possible. I also will need you to complete the tasks we identify by the date agreed.
If you need my help between sessions, you can contact me. If you would like me to read or review any document, please send it to me at least 3 working days before our session.
It is for you to decide that my services are sufficient and suitable for you. I am not responsible for the actions or decisions you take or losses you incur, whether financial or otherwise, in connection with the sessions or outcome of your job application process.
Booking a session: When you request a session, I will confirm it or offer you an alternative time. Once confirmed, you may book the session by making payment. The fee will depend on the type of session you are booking and will be confirmed at the time of booking.
If the nature of your contact between sessions is likely to incur an additional fee, I will let you know and discuss options with you. I will not apply any additional fees without your consent. If you have booked a more complex package of services, the payment terms may be different and will be agreed with you at the time.
Making payment: I accept payment online using the payment processor Square. You can pay with UK-issued chip and PIN or magnetic stripe cards (including Visa, MasterCard, American Express, Maestro, Visa Electron). Payment will be subject to necessary validation checks and authorisation by the card issuer. I will not be responsible for delay or non-delivery of the service if your card issuer refuses to authorise payment. I do not need to inform you of the refusal.
Cancelling and changing your sessions: You may cancel or change your session by email at least 48 hours before the session. I will try my best to reschedule it within 7 days at no extra charge. If you do not rebook it, I will refund any advance payment received for a chargeable session not yet provided. If you give less than 48 hours’ notice to cancel a chargeable session, or if you miss it, you will forgo the fee for the cancelled /unused session. No refund will be due.
There may be rare occasions where I need to rearrange a session. I will give you as much notice as I can and will try my best to reschedule another convenient time as soon as I can for you. Likewise, if you have an emergency, I will need you to give me as much notice as you can and I will do my best to work around it.
There may be exceptional circumstances where I need to end the service (such as illness, bereavement, conflict of interest, if I believe another service is better suited to your needs, or other reasons). I will give you as much notice as I can and will refund any advance payments received for chargeable sessions not yet provided.
Your feedback: I strive to provide the best service to my clients and so your feedback about what is working well and what is not is important to me. If you have any problems, please let me know so we can adapt/adjust the way we are working. At the end of our process, I will ask you to complete a feedback form and am grateful to you for taking the time to complete it.
Confidentiality: I will treat all your personal information as private and confidential. I will not disclose it, without your prior written permission, unless disclosure is required by law. I respect your privacy and will not disclose the fact that you are a client unless I have your permission.
Intellectual property: I may provide you with different materials and other know-how. You acknowledge that, as between us, I own the intellectual property rights in these materials. You may use these materials for your own personal job applications. You may not use them for any external commercial purposes or disclose them to anyone else or incorporate them in other materials or documents on any media.
Your statutory rights are not affected by these terms, conditions or policies.